跨境卖家回复买家邮件模板
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1、买家询问物品细节的问题
(1） 关于尺寸
示例：一位美国买家告诉你她平时穿US 8码的连衣裙，想、咨询从你这她应该买哪一个尺码，你回复她 M号比较适合。
问题：
Hello，seller , I wear US size 8 , could you give me some advice on which size I should buy from you?
回答 ：
Hello , dear customer , size M of this dress will fit you pretty well. Please f eel free to contact us if you have any other questions. Thanks!
(2） 关于合并运费
示例：
当买家一次性购买多件商品时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice） 的形式，对买家购买的多件商品只收取一次运费。在电子发票发送成功后，及时告知买家运费巳合并，让买家直接通过电子发票进行支付 。
问题 ：
Hello , seller , can the shipping fee be paid together as I’ve bought several items from you?
Please. send me just in one package, thanks!
回答 ：
Hello , dear customer , thanks for your business!
We have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and please. make the payment through the invoice directly.Please feel free to contact us if you have any other questions. Thanks!
3、 关税问题
问题 ：
Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped to Louisiana in the United States?
回答 ：
Thank you for your inquiry. I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buy er side for similar small or low cost items. Please do not worry about it too much.
However , in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.
Yours Sincerely,
Seller Name or ID
4、关于大量订单询价
问题：
Hello, I want to order ××××pieces for this item , how about the price?
回答 ：
Dear buyer ,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ ××××USD with shipping fees included. If you order ××× pieces in one order , we can offer you the bulk price of ×××× USO/piece with free shipping. I look forward to your reply. Regards!
5、支付方式
问题：
Do you accept check or bank transfer? I do not have a PayPal account.
回答 ：
Thank you for your inquiry.
For the sake of simplifying the process, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time.
PayPal is a faster, easier and safer payment method. It is widely used in international on line business. Even if you do not want to register a PayPal account, you can still use your credit card to go through checkout process without any extra steps.
Hope my answer is helpful to you.
Yours Sincerely,
Seller Name or ID l
6、还价
问题：
Hello, I can give 100 dollars. Is it OK?
回答：
Thank you for your interest in my item.
We are sorry for that we can’t offer you that low price you bargained. In fact the price listed is very reasonable and has been carefully calculated and our profit margin is already very limited.
However , we’d like to offer you some discount if you purchase more than 5 pieces in one order ，×% discount will be given to you.
Please let me know if you have any further questions. Thanks! Yours Sincerely ,
Seller Name or ID
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