跨境电商退换货客服英语回答模板
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(1) 关于退货
示例：当买家收到东西不满意并提出退货时
问题 ：
Hello , seller , I don’t like the goods you send to me, can I return?
回答：
Yes , we accept return or exchange. Please send your item back to:
××，××××，20000 1, Shanghai , China
We will refund (excluding the postage) you via PayPal once I receive your parcel.
(2) 关于换货
示例 ：当买家要求换货时，如果你接受换货
问题 ：
Hello , seller , I don’t like the goods you send to me, can I barter?
回答：
Sure , you can send it back for exchange. Please send your item back to:
××，××××，200001, Shanghai , China
We will send you a new one after receiving you parcel. Please be awarethat you must bear the cost of return shipping and re-send shipping.
Thanks for your understanding and any other questions feel free to let me know.
(3) 、客户投诉产品质量有问题
示例 ：当买家收到货，发觉质量有问题
问题 ：
Hello , seller , I have received the goods you send to me, but I found that it is with a bad quality,
回答 ：
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure ever
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